At Dalazio, we prioritize your privacy and are committed to protecting the personal information you share with us in compliance with Canadian privacy regulations (PIPEDA). This policy outlines how we collect, use, and safeguard your data when you interact with our website and purchase our wellness equipment.
1. Information We Collect
To provide you with a premium shopping experience, we may collect the following types of information:
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Personal Identification: Your name, shipping/billing address, email address, and phone number provided when placing an order or contacting support.
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Payment Information: We use secure, PCI-compliant third-party payment processors (such as Shopify Payments and Affirm) to handle transactions. Dalazio does not store full credit card numbers or banking details on our servers.
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Technical Data: Information such as IP address, browser type, device information, and site browsing patterns to optimize our store's performance.
2. How We Use Your Data
We use the information we collect to:
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Fulfill Orders: Process purchases and coordinate freight delivery with our Canadian logistics partners.
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Customer Support: Communicate order updates, delivery appointments, and product inquiries.
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Improve Shopping Experience: Analyze website traffic and customer preferences to refine our offerings and marketing.
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Legal Compliance: Comply with applicable tax, financial, and legal regulations.
3. Sharing and Disclosure
Dalazio does not sell, rent, or trade your personal data. We share information strictly under the following necessary circumstances:
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Fulfillment & Logistics Partners: Delivery addresses and phone numbers are shared with freight carriers to schedule delivery appointments.
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Payment & Marketing Service Providers: Secure platforms that process payments or assist with analytics and advertising campaigns.
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Legal Requirements: Disclosure required by law, subpoena, or official public authority requests.
4. Cookies, Analytics & Targeted Advertising
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
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Essential Cookies: Necessary for cart function, user authentication, and checkout processes.
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Analytics & Advertising Cookies: We use third-party analytics tools (such as Google Analytics) and advertising cookies (such as Google Ads). These allow third-party vendors to analyze site traffic and display tailored advertisements across the web based on your past visits to our site.
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Managing Cookies: You can disable cookies or opt out of personalized advertising through your browser settings or by visiting the Google Ad Settings page.
5. Data Security
We implement SSL encryption and industry-standard security measures to protect your personal information against unauthorized access, loss, or alteration.
6. Your Rights & Access
Under applicable Canadian privacy legislation, you have the right to request access to, correction of, or deletion of the personal information held by Dalazio. To exercise these rights, please contact our support team at support@dalazio.com.
7. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our legal or operational practices. Revisions will be posted directly to this page with an updated modification date.
Customer Support
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Email: support@dalazio.com
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Phone: 1-888-787-9994
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Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM (EST)