At Dalazio, we believe your journey to wellness should be seamless from the moment you place your order. Because our saunas and cold plunges are premium, high-performance equipment, we partner directly with our specialized manufacturing and distribution facilities to ship your products safely and efficiently across Canada.
How Our Shipping Works
We leverage specialized freight networks to ensure your heavy, bulky items are handled with the care they require. By shipping directly from our supplier distribution centers, we reduce unnecessary handling and transit time, ensuring your equipment reaches you in optimal condition.
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Order Processing: Once your order is placed, our team verifies your order details with our distribution partners. Processing typically takes 48–72 hours.
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Shipping Estimates: Since our products are shipped via freight carriers (LTL), transit times vary based on your location and the specific item. Once your order leaves the facility, you can generally expect delivery within 5–14 business days depending on your province and accessibility.
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Tracking: Because freight shipments move differently than standard courier parcels, live tracking may not always be available. Our team monitors your shipment internally and will provide you with carrier contact information and updates as soon as your order is dispatched.
Curbside Delivery
To ensure your safety and that of the delivery driver, all freight orders are delivered via curbside service.
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Carrier Coordination: Before arrival, the freight carrier will contact you at the phone number provided at checkout to coordinate a delivery appointment.
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Preparation: Please ensure someone is available at the delivery address to receive the shipment. As these items are large and heavy, we recommend having 1–2 people available to assist with moving the individual components from the curbside to your preferred installation site.
Pre-Orders & Batch Arrival
Many of our exclusive models are available for pre-order to ensure you secure the latest inventory.
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Estimated Arrival: Each product page displays the estimated date of arrival at our distribution facilities. This date is also confirmed in your order confirmation email.
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Quality Assurance: Once the stock arrives at our distribution partner’s facility, it undergoes a final verification before being prepared for your delivery.
Important Considerations
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P.O. Boxes: Due to the size and weight of our products, we cannot ship to P.O. Boxes. Please provide a verified residential or commercial address at checkout.
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Accessibility: If your delivery address is in a remote location or has access restrictions (e.g., narrow roads, steep driveways), please let us know immediately after placing your order so we can coordinate with the carrier. Additional fees may apply for specialized delivery services.
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Unforeseen Delays: While we strive for precision, freight transit can occasionally be impacted by weather, seasonal high-traffic periods, or carrier logistics. Please note that once an order has been dispatched, transit timelines are subject to the carrier’s network.
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Damages: We take pride in our logistics partnerships. In the unlikely event that your delivery arrives with visible damage to the packaging, please document it with photos and contact our support team immediately so we can assist you.
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Questions? We're happy to help! Get in touch with our customer support team:
Email: support@dalazio.com
Phone: 1-888-787-9994
Business Hours: 9am-6pM(EST), MON-SAT