At Dalazio, we are committed to your wellness and satisfaction. We understand that investing in premium recovery equipment is a significant decision. We want you to feel confident in your choice, which is why we have designed a clear and fair process should your purchase not be the perfect fit.
30-Day Satisfaction Guarantee
You have 30 days from the date your order is delivered to request a return. We believe this provides ample time to experience your new equipment in your home space.
Eligibility Requirements
To qualify for a return, the item must be in like-new condition.
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Original Packaging: Please retain all original boxes, protective materials, and shipping pallets. Returning large-format equipment requires the original protective packaging to ensure it arrives back at our distribution facility safely.
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Inspection: Once your return is received, our team will conduct a thorough quality inspection. We reserve the right to decline a refund or apply a deduction if the item is returned with missing parts, signs of use, or damage that was not disclosed during the return request.
Shipping & Oversized Items
Because our products are substantial, heavy-duty equipment, they require specialized freight handling.
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Return Costs: Customers are responsible for the return shipping costs for oversized items. Please note that the total cost of return freight will be deducted from your final refund amount.
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Proper Repackaging: To ensure your safety and the safety of the delivery team, all items must be securely strapped and wrapped according to the instructions provided by our support team. Improperly packaged items that arrive damaged may be subject to a deduction from your refund to cover the loss in value.
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Restocking Fee: A 25% restocking fee applies to all returns of large-format equipment. This fee covers the costs of logistics coordination, specialized inspection, and handling required to prepare the item for our inventory.
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Consumables: Maintenance items such as water filters, cleaners, or small accessories are only eligible for return if they remain completely unopened and in their factory-sealed packaging.
How to Initiate a Return
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Get in Touch: Email our support team at [Insert Your Email Address] with your order number and the reason for your return.
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Authorization: Once your request is reviewed, we will provide you with specific instructions and logistical support. Please do not ship items back without prior authorization, as unauthorized returns cannot be accepted.
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Shipment: Follow the provided instructions to safely prepare your equipment for pickup.
Damaged or Incorrect Items
We take pride in the quality of our equipment. If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery. Please include photos of the packaging and the product so we can evaluate the issue and make it right immediately.
Refund Processing
Once your return is received and inspected at our distribution facility, we will notify you of the outcome. Please allow up to 14 business days for the inspection and processing of your refund.
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If approved, your refund will be issued to your original payment method, minus any applicable shipping fees and restocking charges.
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Please note that financial institutions may require additional time to post the refund to your account.
Questions? We're happy to help! Get in touch with our customer support team:
Email: support@dalazio.com
Phone: 1-888-787-9994
Business Hours: 9am-6pM(EST), MON-SAT