Dalazio ("Company") warrants to the original retail purchaser ("Customer") that its Saunas, Cold Plunge Tubs, Water Chillers, and related Wellness Equipment ("Products") purchased through our official online store are free from material defects in manufacturing, materials, and workmanship under normal residential use and service.
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Major Equipment (Saunas, Plunge Tubs, & Chillers): This Limited Warranty is valid for a period of two (2) years from the original purchase date.
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Accessories & Heaters: This Limited Warranty is valid for a period of one (1) year from the original purchase date.
1. Scope of Coverage
1.1. Under this Limited Warranty, the Company will, at its sole discretion, provide replacement components, coordinate professional repairs, or issue a complete product replacement for any validated manufacturing defects.
1.2. Necessary replacement parts required to restore the functional integrity of the defective item due to factory error are fully covered under this policy.
2. Exclusions & Limitations
This Limited Warranty does not extend to, nor cover:
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Ordinary wear and tear resulting from routine usage.
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Cosmetic blemishes, natural timber checking, knots, or minor wood grain variations inherent to natural Canadian lumber.
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Structural harm caused by physical abuse, neglect, accidental impact, vandalism, or unauthorized alterations and repairs.
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Malfunctions or failures caused by improper electrical setup, failure to use a licensed electrician for high-voltage installations, or operation outside the guidelines outlined in the official product manual.
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Cold Plunges & Chillers: Damage caused by operating or storing the chiller in unheated freezing environments resulting in internal pipe frost damage.
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Outdoor Units: Damage resulting from failure to apply protective exterior wood sealants or failure to protect electronics from severe environmental elements beyond recommended operating tolerances.
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Indirect, incidental, or consequential losses, including loss of use or professional assembly fees arising from product utilization.
3. General Provisions
3.1. This warranty is strictly non-transferable and applies exclusively to the original purchaser registered with the initial order.
3.2. The Company reserves the right to substitute defective items with identical models or functionally equivalent equivalents depending on current inventory availability.
3.3. All determinations made by the Company regarding the validity of a defect and the appropriate remediation path are final.
4. Warranty Claims & Procedures
4.1. To open a valid warranty claim, the Customer must contact Dalazio customer support promptly within the active warranty period, providing verifiable proof of purchase and a clear description accompanied by photographic or video evidence of the defect.
4.2. Inspection & Shipping Logistics:
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Depending on the size and nature of the equipment, the Customer may be instructed to safely package and ship the item or component back to our designated fulfillment center for evaluation.
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The Customer assumes responsibility for initial inbound shipping fees associated with returning items for assessment.
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Claims are processed only after our technical team completes a physical inspection to verify that the reported issue qualifies under manufacturing error guidelines.
4.3. Component Dispatches:
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For minor component failures, the Company may elect to ship replacement parts directly to the Customer along with step-by-step installation guidance at zero charge.
4.4. Return Transit:
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If a claim is fully authenticated and approved, the Company will cover the outbound shipping expenses required to return the repaired or replaced item back to the Customer.
4.5. Out-of-Warranty Service:
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If an item is inspected and found to be excluded from coverage (due to user error or environmental damage), the Customer will be provided a formal repair quote prior to any servicing work.
5. Legal & Administrative
5.1. This Limited Warranty provides explicit legal rights. Customers may also possess additional rights that vary across Canadian provinces or local jurisdictions.
5.2. The Company retains the right to modify these warranty terms periodically to reflect operational updates without prior individual notification.
Questions? We're happy to help! Get in touch with our customer support team:
Email: support@dalazio.com
Phone: 1-888-787-9994
Business Hours: 9am-6pM(EST), MON-SAT